Utterly *********** Service and Shocking Lack of Accountability

I am beyond disgusted with Vodacom’s pathetic excuse for customer service. Trying to cancel my contract has been a nightmare, and it’s clear your organization is either grossly *********** or deliberately *********.

Phumzile from the Gateway Vodacom store is the only person who has shown any level of professionalism and competence. She advised me to call *** to cancel my contract. I did so on 13 December 2024 and again on 26 October 2024 to confirm the cancellation. The agent assured me it had been processed.

Fast forward to 22 November 2024, and I find out from Phumzile that the cancellation had not been confirmed on her end. I then contacted Vodacom again, only to be told I needed to provide a 30-day notice—a notice I had already given in August 2024! The agent also claimed that a quote had been sent to me, which is a blatant lie because I never received anything.

I then escalated the matter to a so-called “supervisor” named Anthony, who promised I would receive confirmation within 24-48 hours. Unsurprisingly, nothing happened. I even emailed Vodacom on 27 November 2024 (***) and followed up with a call three days later, only to be told Anthony was “busy” and would call me back. He hasn’t. What kind of supervisor can’t even return a simple phone call? This level of incompetence is disgraceful.

Vodacom, your inability to handle a simple contract cancellation and the complete disregard for your customers is appalling. Your agents are clueless, your supervisors are useless, and your system is broken.

I demand: 1. Immediate written confirmation of my contract cancellation. 2. A full explanation of why your team has failed at every step of this process. 3. A formal apology for wasting my time and causing unnecessary frustration.

If I don’t receive an urgent resolution, I will escalate this matter to every consumer protection authority and public platform available.

Get your act together!