Utterly ridiculous returns procedure at Vodacom to fix their stupid mistake

<p>So I performed a contract upgrade and opted for the Galaxy S8, Gear VR and S8 accessory bundle.</p> <p> </p> <p>When I received the package the Gear VR unit included was incompatible with the S8, which I reported to them.</p> <p> </p> <p>No problem, I thought. They can just replace it with the correct unit and I can get on with my life. Easy right? Oh boy, was I wrong.</p> <p> </p> <p>Today I receive a call from them and the agent tells me, they are sorry to have shipped me the wrong Gear VR, they'd like to fix it for me. Could I send back EVERYTHING INCLUDING THE PHONE so that they can issue me with a replacement for everything.</p> <p> </p> <p>Bear in mind that I have already given the phone to my wife, she's already transferred everything and gotten rid of her old phone. I'm told "that's just our procedure" sorry.</p> <p> </p> <p>So now I'm stuck with a R1500 paperweight through no fault of my own and because their admin system is *****ic it's not their problem anymore.</p> <p>Beware, if Vodacom ever sends you the wrong stuff be prepared to be severely inconvenienced or simply suck it up.</p> <p>I hope they enjoy the next 24 months, because there's no way I'm sticking with this company.</p>