KC
Keegan C

1 reviews | Active since Feb 2015

17 Feb 2015, 07:28

Utterly Poor service from cellular giants Vodacom

When going for an upgrade in April 2014 I was judged by the staff at the Eastgate vodacom shop because of the way I was dressed and told I could not afford the phone I desired and if I had a problem with their service that I should take my business elsewhere. I laid a complaint with customer care and there after cancelled my contract due to no feed back. I sent an e mail again the week that my contract was ending and received a response that their \Senior consultant"was handling the matter. Once my contract was terminated I never received any feed back from vodacom or the shop in question. The way I was treated proves that Vodacom doesn't care about customer satisfaction. If they had responded to my issue I would have considered renewing my existing contract with them but due to their complete disregard of my situation I have decided to cancel all contracts with them. It's us the consumers that gives Vodacom the bragging rights to say that and Cellular giants yet we are treated like like ****. People should rather support smaller service providers who value their customers """

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2015, 07:35
Official
Hello Keegan.1986,

We do thank you for the posting.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team