ER
Evert R

1 reviews | Active since Nov 2016

29 Nov 2016, 10:43

Utterly poor service at Vodacom SA

<p>In April 2016 Vodacom called me and started promoting the new Samsung S 7 for free in reward to my rtloyalty. After repeatedly asking them if they were sure it's for free they delivered the cellphone at my doorstep. As soon as they delivered this cellphone, my trouble started. They started overcharging me. When I realised this I called Vodacom SA. In return they hang up on me numourous times and when they actually received my call they let me hold for more than 45 minutes. This is were I lost it and went to Vodacom Robertson. They also tried to call Vodacom Head Office numourous times and shockingly the result was exactly the same!! After all of the struggle I decided to end my contract with Vodacom. In my life I haven't received such utterly poor service!!</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team