Utterly Poor Service and Absolutely NO Cellphone Signal

Item: Vodacom
Rating: 1
Author: Maggie M

I logged a complaint about the non-existence of Vodacom cellphone signal at our home. I even let the Customer Care know that they could put up a tower in my backyard. Today when I phoned to follow up on my Complaint, the agent at the Customer Care informed me that my case have been close. How can Vodacom close a case if it has not been resolved? This is the poorest service I have ever experienced.

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Replies (2)

Vodacom's replyOfficial

19 Mar 2024, 11:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply19 Mar 2024, 11:57

Official

Maggie M's updateReviewer Update

19 Mar 2024, 21:17

Thank you for your kind reply.

Are you sure that the third party has not run away with your money? I've been asking about the bad signal since December. And all feedback that I received was that the third party involvement prevents you from giving me a timeframe. The same answer over and over again.

Please keep me informed if you have any news.

Kind Regards
Maggie Malan

Maggie M's update19 Mar 2024, 21:17

Reviewer Update