Utterly poor service

I have had fiber with Vodacom since 2019 and it has worked well up until the end of 2020. I have called Vodacom's fiber customer care since then to have the problem resolved and it was always pushed back to a later time. In the month of April 2021, my fiber has been down for the past 2 weeks. I called Vodacom and they informed me that the problem is not with them but with Openserve themselves. I told them I want to cancel my fiber but they are quick to ask me why I are urging to cancel the fiber. I am tired of speaking to multiple consultants by the name of Lee, Mujaahid and a handful of others, who have been telling me the same thing over and over again.

I have been paying my fiber every single month on time and now it has come to that I am paying for something I can't even use. It is pointless being told that I will be credited for my downtime, whereas I can't even use my fiber at all. When the problem started, I phoned to have the matter sorted and I was informed that a technician would contact me to have the matter sorted, to come to my house and sort the matter out and since then, I have not received a single call since.

My email address is ***

Please can this matter be sorted because I am getting sick and tired of speaking to so many consultants who are telling me the same story, yet there have been no changes or improvements.