utterly poor service

On Tuesday 29/08/2017 at 17:10, I went to greenstone mall, to the vodacom shop to "add-on" a laptop + wifi router special that they have on special in their brochure. They gentleman by the name of Junior assisted me. We did the application and he told me it looks like its approved but I'll have to come in the next morning at 09h00 to collect the laptop. On Wednesday 30/08/2017 just after 09h00 I phoned before leaving to make sure everyting is in order before i leave. I explained to Junior the previous day that wednesday & thursday night I'm working nightshift so i would rather collect later in the week if there would be any hold-ups. Thursday when i phoned and asked for Junior, i was told he wasn't in the shop and he would phone me back asap. After an hour i phoned again and asked to speak to Junior, at that time he just walked into the shop and spoke with me on the phone. He told me i can come in and collect the laptop and router, we just need to do the paperwork. I told him i would see him in +-20min. When i arrived at +-12h10 he wasn't in the shop once again. Another gentleman helped me and we finished the paperwork. When they went to take out the laptop, mr Junior never put both the laptop and router aside as he was suppose to do that the Tuesday afternoon already. No, Tuesday afternoon, the only important thing in that shop at 17h30 was to close the shop and go home. So the gentleman told me they would phone me on Thursay or friday to come and collect as soon as they received stock. Today at +-11h20 I phoned the shop to find out what is the hold up , they could not answer me, and kept me on hold for 15min! After being on hold for so long, i dropped the phone to phone again. 17 times... Still no answer. This is the badest service i have ever received from vodacom in years. Unprofessional and just time consuming.