MW
Michael W
1 reviews | Active since Aug 2016
27 Jul 2020, 17:06
Utterly pathetic
I am the MD of a Medium company and have many RED contracts. Vodacom has accidently moved my number to another lady's account and she has been paying it for 9 month now. Numourous calls has been made to Vodacom to correct the issue without any success. Now they have just taken me offline and I cant phone anymore. I cant recieve or make any calls and they cant resolve the problem! My number has been blocked because it is not on my account anymore. They cant tell me what to do either!
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Replies (2)MW
Michael W's updateReviewer Update
27 Jul 2020, 17:30I just phoned them now. They cant even give me a reference number!!
MW
Michael W's update27 Jul 2020, 17:30
Reviewer Update
I just phoned them now. They cant even give me a reference number!!
Vodacom's replyOfficial
28 Jul 2020, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jul 2020, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
