Utterly misleaded by Vodacom shop, no assistance offered.

MISLEADED!! So how does this work? Well, here's the facts: 1. A loyal client of Vodacom for 25 years 2. Upgraded extra iPhone at Vodacom shop during February at Talk To Me Celullar and they offered FREE THEFT COVER FOR 2 MONTHS 3. Received phone from them via courier 4. One week later, phone gets ****** when ****** in Stellenbosch THE UNBELIEVABLE RESPONSE FROM VODACOM: " Because this happened during MID-MONTH, the phone was unfortunately not insured - insurance only supposed to start 1st of March 23. Question to them: What if, when in transit with courier, it was ******? It was NEVER explained that the extra phone should be added to personal insurance until the 1st of March. I think somewhere,someone slipped up and is now passing the buck - would love for Vodacom to respond: ***