Utterly *********** and Diabolical Service

Despite having paid the last payment due on 1st March 2021, which was confirmed as paid by a call centre support agent about a month ago, Vodacom still went ahead and marked my credit report with a missed payment in April .

In Feb I spent in total around 4 hours on the phone trying to resolve this fiasco, which resulted in a huge waste of time and utter rage and frustration. To make matters worse, because I ported my number to another provider in Nov last year, the calls to the call centre are no longer free, and some of their call centre numbers do not work as I am no longer a 'valid' vodacom number. Is this intentional Vodacom to provide the worst call centre experience on the planet ?

To make matters even worse, because my contract with Vodacom started out life as a business contract, my account was loaded on some old legacy system which is not accessible to the non business call centre agents. So the normal call centre cannot help me because they cannot access my account and the business call centre agents cannot help me because my account was converted to a personal account, and my account paid up letter never arrives. The retail shops also cannot help me, as they also do not have access to this mystery old legacy system which is reserved for their 'valued' business customers.

Vodacom you are an utter disgrace and do not deserve to still be in business.