Utterly dissapointed

I have been struggling for more than a week to take out a contract from Vodacom. I made a full payment two weekends ago, in a Vodacom outlet and even waited a few days before i attempted to apply for another contract as i knew it might take a few days for payment to reflect due to public holidays however the amount is still showing on my account as outstanding. The individual who assisted making the payment was the same person who initially tried to assist me with the contract and also couldnt understand why the amount was not cleared a few days later. I called the call centre a few times and all of them exept one person informed me that the payment is reflecting. After that i attempted once again to take out the contract but was told that there is an outstanding balance on account and gets transferred to accouts department where it is either not answered or the call cuts. Its two days away from Xmas and im still struggling. To add insult to injury, they debited my bank account a few days later after i made this payment. When trying to request statements on the app the amounts, dates and payments does not correspond, when requesting it via email, it has no attachments and that is when youre lucky enough to get the app to wor****!! I feel like theres a bad joke being played on me, in a December month, thats suppose to be a festive period!!!!!!!