Utterly dissapointed!

I called Saturday past 3pm and spoke to someone by the name of Andiswa to assist me with a sim swop. She asked me a few security questions which I passed and she advised that it was proccessed and I had to call back Sunday 15:15 should it still not active. I called Sunday past 17:00 and was advised I need to wait and call AGAIN MONDAY should it not be active. When I call Monday im advised a sim swop was never done on my sim and had to start the whole process AGAIN but this time I fail the security Questions nd advised to go to a vodacom store nearest to me! Seriously? when im already sitting without a phone for 2 days! To top it all I come through a agent who finds it funny that im utterly annoyed Wow! I need this problem sorted out TODAY!