Utterly dissapointed

<p>1 week after doing an online upgrade on 2 May 2017 i discovered that the incorrect number had been upgraded and i was put on the incorrect package despite receiving an order confirmation confirming a top up package in the amount of R149. Without an apology for what had been their (Vodocom's) mistake i was told that the only way to reverse the transaction was for the device to be returned to Vodacom and the transaction to be done afresh. This would then also apparently revert the number which was not supposed to have been upgraded back to its original Top-up package. Its been 3 weeks, about 20 calls to Vodacom and still no correspondence from them to indicate when they will be collecting the device and i am running up a bill currently at R2300 which i am told can only be capped once the contract is cancelled/reversed. Totally frustrated and appauled at the level of service or lack thereof. Makes me rethink doing business with Vodacom in the future. </p>