AK
Aarde K

1 reviews | Active since Dec 2014

28 Jul 2016, 13:04

Utterly disillusioned with Vodacom's service !! Its horrible

<p>In February My father took out a contract for my sister and all was well as she enjoyed her new S6. but now two months later and the phone has been cut off due to supposed non-payment of the account.</p> <p>Through numerous attempts to correct this outragous wrong vodacom has been unhelpful and frankly lazy to correct the error on their side.</p> <p>We have called periodically every couple of days throughout the past 3 months to no avail. we have sent threw the proof of payment to the required vodacom customer service department (Heavy irony there since no service has yet to be recieved).</p> <p>This has turned into a nightmare as we are paying for a service that is not being adequately handled.</p> <p>What happened to the supposed company values of putting the customer first I am strogly suspecting such service may be the reason why people are opting for other cellular providers. </p>

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 05:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team