Utterly disgusting Service from Vodacom

Pathetic service received from Vodacom as always, I did an upgrade only to then see that my data has not been allocated as agreed upon (remain on my previous package air and 20 gigs anytime data re-occurrance) , this data is needed for me to work, i have been calling the vodacom line only be put through to a Tobi services which is useless, i have been put through to different divisions of Vodacom and people telling me of their internal processes which has got nothing to do with me as a customer (if i had to give excuses with regards to my monthly payments i dont think Vodacom would take lightly to that) There is never a team leader or manager that's around to take a call or let alone call a customer back, is this how vodacom expects to retain their old customers that has been with them for years? I have 4 contracts with Vodacom which means nothing, this is utter pathetic service to explain myself to 10 different people and to date no one has assisted, ***********, untrained staff. (I am told i need to speak to Elite mobile, then told to speak to retentions, they cant provide me with any email address or a supervisors number, supervisors cant come to the phone) - maybe i need to speak to the president to have this matter sorted because Vodacom's internal processes has no structure (Poor SLA and TAT). If this is how Vodacom enforces the TCF policy i think i need to take this matter up with ICASA. I do not want an apology nor to be told of Vodacom's internal politics, me as a customer expect this issue to be resolved and please extract all calls made to me and calls i made to Vodacom, vet these calls because i am going to get ICASA involved. My details: Mrs. R Chetty - Main line number: ***. Consultants i have dealt with in Vodacom: MALA K 001, Alicia *** - Referred to Simone but never receive any calls , Simpiwe *** - referred to Christo, Kabelo.