SH
Shermon H

1 reviews | Active since Jan 2016

11 Jan 2022, 19:44

UTTERLY DISGUSTING PATHETIC SERVICE

On 17 occations we have called vodacom to cancel the 3 contracts my girlfriend have with them. On all 17 occations, no one was able to assist. The last call we made, the guy told us that he will do the cancellation quotes, then placed us on hold and after about 20 minutes the call dropped. This just reminded us why we want to cancel. Last year, i made a payment of over R37 000 on her account, and i know the cancellation costs will be less that the balance on the account, meaning vodacom now owes me money ehich they know but do not want to pay. Ive messaged vodacom and Shameel Jacoob, and giving them until 13 January 2022 for these contracts to be cancelled and any left over money to be paid out to me. If this do not happen, my lawyers WILL get involved and this matter will be taken further by legal action!

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2022, 07:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team