Utterly disgusting attitude by Thandeka in Subscriber collections dep

I have 8 lines with Vodacom and have always paid in time. I spoke to Thandeka in subscriber collections now to make an arrangement to pay my account 3 weeks later due to a family issue. She basically said she is not interested in hearing that my wife is ill and my line can be suspended, cutting off communication with her for the arrears period. The payment promise was made for the 16th Dec when I will pay Arrears November and Dec in advance. I told her that if she cuts my lines they will never get business from me again because '****' happens and I am going to pay. She says she is educating me and asked me if I'm threatening her! I said no, but if they cut my line I will never upgrade with them again. She said she will pray for my wife but does not want to hear of my personal issues!!!

This is very disturbing to me. It tells me they don't give a **** and it's all about the business (which she said)! Their sympathy factor is 0% the fact that I've supported them for 7 years and never failed to make payments on time and to get this type of attitude and treatment goes beyond inhuman! Go ahead, cut my lines Vodacom. I'll pay by the 16th,I won't be able to communicate with my ill wife, but that's okay because you don't give a **** at all! Your agent Thandeka is so rude and obnoxious I doubt I'll ever use Vodacom again now anyway. You're a nasty bunch who care little for unforeseen circumstances, your interests are only in the business aspect as she so rudely shoved it down my throat!! MS Price