EB
Esme B
1 reviews | Active since Jan 2019
26 May 2026, 17:32
Utterly disgusted with their service
Since my first contact with their customer care on the 2nd April re a contract cancellation it has been almost 2 months and the issue is STILL unresolved. Numerous calls and emails have not solved the issue. It seems that the only humans you can talk to are the various customer care agents who seem to have very little authority to do ANYTHING except "escalate" your unresolved issue. After that you are at the mercy of faceless and, clearly, indifferent and *********** customer " service". I have no idea HOW to continue from here to get some answers. I have copius notes, Vodacom will have recordings and emails en yet....SWEET NOTHING. I will NOT call them again and have to repeat everything.
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Replies (3)
Vodacom's replyOfficial
27 May 2026, 07:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2026, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EB
Esme B's updateReviewer Update
27 May 2026, 09:15Seeing that I have already waited almost 2 months for a resolution I guess "due course" could be another 2 months???
EB
Esme B's update27 May 2026, 09:15
Reviewer Update
Seeing that I have already waited almost 2 months for a resolution I guess "due course" could be another 2 months???
EB
Esme B's updateReviewer Update
03 Jun 2026, 12:26So I received a call from an agent who ONLY monitors hellopeter complaints. Once again the WHOLE SAGA had to be repeated. In spite of providing them with the dates and times of ALL my previous calls (which are recorded by vodacom) as well as all having all the necessary documentation to support my claim, I have heard nothing from them AGAIN since Friday the 29th May. HOW DO I GET A SOLUTION FOR THIS?
EB
Esme B's update03 Jun 2026, 12:26
Reviewer Update
So I received a call from an agent who ONLY monitors hellopeter complaints. Once again the WHOLE SAGA had to be repeated. In spite of providing them with the dates and times of ALL my previous calls (which are recorded by vodacom) as well as all having all the necessary documentation to support my claim, I have heard nothing from them AGAIN since Friday the 29th May. HOW DO I GET A SOLUTION FOR THIS?