CA
Candice-lee Alexander
1 reviews | Active since Oct 2020
22 Dec 2020, 20:08
Utterly disgusted in poor after sales service Vodacom Canal Walk repair centre
Very poor after sales service received from Vodacom repair center Canal Walk
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Replies (2)CA
Candice-lee Alexander's updateReviewer Update
22 Dec 2020, 20:13I took my phone in about a week ago and was told the phone was liquid damaged... when I had to query a full week as no one got back to me even the store manager was too busy. Collected the phone today and the phone is now not working. The phone was in working order when I booked it in and I now have a completely broken phone and they just said it's because if the camera that was liquid damaged. The phone was fine before I took it in... utterly disgusted.
CA
Candice-lee Alexander's update22 Dec 2020, 20:13
Reviewer Update
I took my phone in about a week ago and was told the phone was liquid damaged... when I had to query a full week as no one got back to me even the store manager was too busy. Collected the phone today and the phone is now not working. The phone was in working order when I booked it in and I now have a completely broken phone and they just said it's because if the camera that was liquid damaged. The phone was fine before I took it in... utterly disgusted.
Vodacom's replyOfficial
23 Dec 2020, 07:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Dec 2020, 07:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
