MA
Melissa A

1 reviews | Active since May 2009

06 Apr 2021, 19:03

Utterly disgusted by companies who don't abide by the law

I am utterly disgusted in this false advertising of Vodacom. In the beginning of February I purchased 2 cellphones at Pep Stores, Grabouw. They advertise the cell phones with free data for a few months. I contacted Vodacom's customer care and spoke to a Kensani who advised me that you only get free data on contracts and not prepaid. Clearly this lady has no freakin clue of what products her workplace offers, really now. I then requested to speak to a manager. Her excuse was she is working from home, but she will get a manager to call me. More than 2 months later I am still waiting for my data and for feedback. Neither Pep stores nor Vodacom has provided any feedback on the matter. Nevermind what the law says. But ive had it. I need this sorted right away, or I will take this matter further!!

0
Replies (3)
Vodacom
Vodacom's reply07 Apr 2021, 07:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MA
Melissa A's update19 Apr 2021, 09:39
Reviewer Update
To date I have not had a solution yet. The guy called me two days after my complaint was logged and offered me a once off bundle which is not gonna work as I have wifi. He also told me something sounds off.... So is he implying i am lying? I have pictures of the adverti*****t in store. Why is Vodacom advertising stuff and then their agents don't know what to do and that you can get monthly data on prepaid. I purchased a deal like that before. Your agents need to be informed of the laws of this country as well. But looks like Vodacom doesnt care. I have my proof and everything so i will do what needs to be done now. I have given you chance to sort this out, but you are just ignoring my request
MA
Melissa A's update28 Jul 2021, 18:40
Reviewer Update
Yet again I havent received my data for both sim cards for 3 months now.