RV
Riaan V

1 reviews | Active since Dec 2023

13 Dec 2023, 19:45

Utterly disgusted

Never send your device to the repair centre in Bellville, CT. Your device will come back worse for wear. Early October my daughter's phone was booked in at Vodashop Mossel Bay. It needed a screen replacement. At the end of October we received the phone back but my daughter couldn't check it as the battery was at 1%. After charging it at home she noticed that the camera and flashlight didn't work. Upon checking the device the technician told us that the board had been damaged. Back to CT with the phone. On 5 December we went to collect the phone. Still in Vodashop Mossel Bay, my daughter removed the packaging and looking up at her was her phone, halfway open and missing the sim boot. To date I am waiting for confirmation from CT that the device has been received for repairs.

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2023, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team