Utterly disgusted at the services provided!!!

To start off with I am utterly disgusted at the services provided by Vodacom. I am outraged at the responses I have received from some of the consultants put in front line to deal with clients. I went into a mall@carnival's Vodacom store to give my phone in for repairs on the 10/01/2016. They firstly ***** up with the insurance papers that should've been sent to Vodacom repair centre @Eastgate. I was quoted R5K to repair a phone that was insured. I HAD TO CALL AND FIX MESS NUMBER ONE. Then I receive a call from Francinah from CellSure advising me that I must go to the Vodacom shop to claim a new phone as they are unable to repair the phone due to repair costs...So like an idiot I went to Vodacom, advised them of this and it was like they never heard English before. I HAD TO BUY AIRTIME AND CALL CELLSURE TO TELL THEM THAT THIS PEOPLE AT VODACOM KNOW NOTHING!! AND GUESS WHAT THAT LADY SAID TO ME??? VODACOM IS SO UNCORPORATIVE. IMAGINE THAT! I told Vodacom that I would return once I have decided which phone I will be taking. Yesterday 25/01/2016 I went to Vodacom to finally fetch phone and the consultant \Mimi"was so rude!!! No one is willing to assist/take accountability!!! SIS!!!"""