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Bernadette B

1 reviews | Active since Feb 2017

10 Feb 2017, 19:49

Utterly disgusted

<p>In September I telephonically cancelled 3 vodacom contracts one month prior to the contract cancellation date. Vodacom failed to cancel these contracts and continued to bill me even though I contacted them on numerous occassions.</p> <p>In December they finally cancelled the contracts and now they continue to send airtime and have now handed me over to their legal department. Each time I phone they send me from department to department and have yet to resolve any of my issues. Each time I phone I am promised that the situation will be resolved within 7 days - what a joke!!!</p>

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2017, 06:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,