Utterly Disgusted

I moved houses and requested my Fibre to be moved to the new house. When they checked theu advised that there is no infrastructure in the area. I asked if the contract can't be moved to LTE because the installment is the same and they said no. The consultant advised that the contract will be canceled with no cost as they CANT provide the service. A month layer I received a bill and immediately called them to inquire..I was advised that a form was send and that I should check my spam because I told them there was no form send and I DONT have a reason not to send it. The consultant advised that he will resubmit and canceled at zero cost. Last week I received another bill for R1900 and I was advised the contract will be canceled 1 June and I'm liable to.pay? To pay for what when I dont even have access to the internet??? When I called in March to request the move? And April the contract should have already been canceled??? Bare in mind YOU can't provide the service..I had no intention of canceling my contract.