Utterly disgusted

Obviously Vodacom do not care about their Customers as I have complained a little over 2 weeks ago and have had no response!!! I am disgusted at the way I was told that my Insurance that I have been paying for 18 months on a R7000.00 replacement phone to find that once the claim had been approved was only allowed to get a R3500 replacement. Oh yes I could get the 7000.00 rand phone but only if I chipped in over R3500. As for the attitude of the Consultants both my husband and myself dealt with were BELITTLING to say the least. My son got ********** by being ****** and with all this unnecessary hassle feel ********** too! On the other hand my father had his I pad ****** also bought 18 months ago and his Insurance paid out within a couple of days for the full amount. No depreciation, and absolutely no stress. What I should have done was insured my Son's Cell on my Household insurance, at least I would be getting what I paid for.