Utterly disgraceful service

Since the 19th of December I paid up all my contacts and requested them to be cancelled. Even after following up on numerous occasions. Vodacom employees and team leaders can resolve the matter. I am disgusted at this disgraceful performance of the cancellation department. Team leaders are in meetings that helps customers absolutely nothing. It takes forever to get them to answer the phone and when you do it sounds like they are having a party. The department manager should be fired. I was promised a call at 15:00. If not I will add to other social media and resources. Thanks for nothing so far. This poor service also contributes to my need to cancel my contacts.