Utterly disgraceful and shameful to the point of lunacy.

I am not someone who writes reviews for any type of product or service, but for this level of ineptitude I had to make an exception. So we have an account with Vodacom that is due for an upgrade, I use the phone / contract, but I am not the account holder. With the Black Friday specials, I ordered an upgrade with the permission of the account holder. The instructions given by the account holder to Vodacom was to deliver it to a third party in their hometown, as the account holder lives on a farm that is difficult to reach, which is why it was to be delivered to a third party. The couriers went out for the delivery, but refused to hand over the phone, as the account holder was not there. Thus, Vodacom had not given the couriers the correct information. After several weeks of phone conversations between the account holder and Vodacom, they agreed to redeliver the phone to me, another third party. Once again, it was made clear to them that the package would be delivered to a third party (in this case me) and that they please had to communicate this to the couriers to avoid the same situation repeating itself. And once again it was not communicated as such to the couriers. They once again refused to hand over the package, as I was not the account holder and did not have the account holder's original ID with me. I did have a copy of the account holder's ID that was verified by a commissioner of oaths, as well as a handwritten letter of permission by the account holder themselves, but that was not good enough, as the instructions had not been given to the couriers.

To summarize, Vodacom has shown themselves to be completely and utterly *********** to the point of lunacy. It is disgusting and disgraceful that their service is this bad. At this point, I would rather deal with a government institution than Vodacom, that's how inept they are. They refuse to communicate the correct instructions to the couriers and refuse to offer any sort of assistance that has been helpful, even after I have called numerous times. With my last call, the operator hung up on me before I could complete my query.

The only person at Vodacom who has been of any help at all was Amir in their after-sales department. He was friendly, as helpful as he could be and cordial. It's just a shame that he is the only helpful person in the whole of Vodacom.