Utterly disappointing and inexcusably poor after-sales service from Vodacom - non- existent customer care and support

Poor to non-existent customer support from Vodacom: Browsing through the list of " Hello Peter " complaints below from fellow disillusioned and frustrated Vodacom customers , I wish to add my voice to the unsatisfactory customer service (or more aptly stated non-existent customer care) from Vodacom.

It seems that clients get an automated response promising that an agent will be in contact shortly to address complaints and resolution issues ( which ends up being an empty promise, since the said call does not transpire ). Previously an agent ( Randall ) at least followed up with an attempt to assist , but this year seems to have deteriorated to the extent of just being blatantly ignored.

The complacency of service agents / consultants , coupled with the long waiting periods ( between 30 min - 60 min ) to get through to their "alleged "customer care lines is a painstaking exercise indeed.

Yet , ironically whilst you are holding on by a thread to have the promised follow-up as an existing long-standing customer, you are frequently inundated with telemarketing " online sales' Vodacom agents who inundate you to take up a new product / contract deal.

Utterly disappointing and inexcusably poor after-sales service from Vodacom