Utterly disappointed with the customer service from Vodacom.

<p>UTTERLY DISAPPOINTED WITH THE POOR CUSTOMER SERVICE RECEIVED FROM VODACOM</p> <p>Having exhausted all possible measures with Vodacom Westgate Roodepoort and Bryanston-The Campus branch, I now write to you.</p> <p>During the span of 3 months, I have had no joy to date with a simple upgrade.</p> <p>On 13 May I upgraded to a uChoose Flexi 200 which includes R200 airtime and I added a 250MG data bundle, the total for this should be at the maximum R439.45 with the fees broken up as follows:</p> <p>VAS – Caller Identity Subscription R7.77</p> <p>250MB Monthly recurring R20.26</p> <p>250MB Monthly recurring R86.84</p> <p>Airtime Subs choose Flexi 200 R174.56</p> <p>Handset Installment R87.72</p> <p>VAS Caller Identity Subs R8.33</p> <p>VAT 14% R53.97</p> <p>TOTAL: R439.45</p> <p> </p> <p>However I have not received any data for the past 3 months despite being billed for it.</p> <p>I have gone into both branches at least 4 times with promises but no delivery.</p> <p>After recording a complaint on HelloPeter on 22 July, a consultant from Vodacom contacted me to assist, he promised to resolve the issue and promised to provide me with free data for the inconvenience caused as well as refund me for my data bundles billed for and not received. Instead Vodacom bills me an extra amount of R75.00 this month plus no data - R514.45 debit order went through today (2 Aug) from my bank account.</p> <p>The level of incompetence I have received from your call centre is even more pathetic.</p> <p>Each and every consultant that I spoke to either transferred my call or gave me an alternative number to call and all the numbers I was given could not assist.</p> <p>I expect an immediate, urgent response to my email and should I not receive such, I will be reversing my debit order as this has now severely inconvenienced me financially.</p> <p>I will definitely also be moving to Cell C and will certainly be posting this complaint on every social media platform.</p> <p> </p> <p> </p>