Utterly disappointed in Vodacom's poor service delivery

I really have nothing good to say about Vodacom anymore. I requested a deal match on 25 May 2023, after phoning and requesting a cancellation on 6 June 2023, the Supervisor, Akshay, called me to advise that he was still working on it and would phone my by COB. On 8 June I received a call from Janelle with an offer so ridiculous it was laughable. It was not only more expensive than the MTN offer, but also gave me less benefits. I advised her to process the cancellation, she then phoned me back to advise Akshay was still working on my offer. Akshay eventually phoned me as asked to give him until midday on 9 June to get me an offer, as there was a delay due to a big meeting. Here we are at the 13th of June and still no-one has bothered to get back to me. It is clear that you do not value me as a customer and would like this contract cancelled, because I have been waiting for an answer for weeks and seem no closer to a resolution.