NK
Nicolene K
1 reviews | Active since May 2016
23 Jul 2020, 20:33
Utterly disappointed
If I could submit a review with no stars that would be accurate. I have been a Vodacom customer for many years. This pains me to say but their customer service has gone down the drain. I have been approved for a deal, 6 weeks ago, I have to follow up with them regularly to just to hear they don't have stock. I was in the store on Saturday where I was told I would receive a call from the manager on Monday to give me clarification on the situation, I am yet to receive that call. I have tried to obtain the contract for my children to attend online classes, which they have missed for the last 6 weeks. Utterly disappointed in Vodacom.
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Replies (2)
Vodacom's replyOfficial
24 Jul 2020, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jul 2020, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NK
Nicolene K's updateReviewer Update
31 Jul 2020, 19:06Thank you for the call, it has been a week since your call and I have yet to be contacted by the manager from the vodacom shop, this is extremely disappointing. I will have to take my business elsewhere in future. 10+ years of loyalty to vodacom and all the businesses I converted to vodacom along the way, clearly means nothing. I won't be recommending vodacom to anyone anymore.
NK
Nicolene K's update31 Jul 2020, 19:06
Reviewer Update
Thank you for the call, it has been a week since your call and I have yet to be contacted by the manager from the vodacom shop, this is extremely disappointing. I will have to take my business elsewhere in future. 10+ years of loyalty to vodacom and all the businesses I converted to vodacom along the way, clearly means nothing. I won't be recommending vodacom to anyone anymore.