Utterly Disappointed

I am not happy with the response from Vodacom. They sent me another invoice of similar amount this morning yet they tell me they cancelled whatever they loaded. Vodacom is not making any mention of refunding me the monies they deducted from my account without my consent. This is day light *******.

Vodacom, you should not reply in private. If you are an honest service provider which cares, share for all to see. I am utterly disappointed.