Utterly disappointed

<p>I app**** for a contract online towards the end of June 2016 and requested a port into vodacom. The phone arrived but the port was not done and I was sent from pillar to post telephonically and I even went to vodaworld to try fix this. I was debited R117 which I have no idea what it was for. Eventually the after sales department said they will send me a new sim and re do the port request. After receiving the new sim I was debited R279. As far as I know applying online means you get free sim and connection, so I am confused and frustrated as to what those debits are for. Nobody ever told me I had to pay any other amount other than the R599 per month we agreed on. I'm very disappointed and I want my money back because you have charged me for connection etc something which is free</p>