UTTERLY Bad service
<p>I have been with vodacom for a lot of years. I have been experiencing horrible service for the last 4 months. One month i did not get paid and made arrangements with them and everything was paid in full when i received my money. Two weeks later they started with that annoying phone call telling me my account is in arrears. I paid the arrears and bam two days later they cut my phone off. I have phoned and vloeked them over and over again. They keep telling me my account is in arrears which their collections and all the supervisors and agents told me my account is clear. I paid almost R 3000 in one month and they still tell me that my account is in arrears. Last month I paid the account and added the R 314 that they said is in arrears again and they told me again that my account is clear. Now for the last two weeks i have been receiving the annoying phone calls again and messages that my account is in arrears with R 314 again!!!!!!! Seriously!!!!!! All my data 14gig was taken away in one day and nobody can tell me why and i am not paying another cent until they sort out my account. My account can't always be in arrears with the same amount every month. This is Bullsht.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
