Utterly Bad and Terrible Service!!!! In Fact Ridiculous!!!

On Thursday afternoon I submit online an Upgrade for a handset online.

Friday Morning get call from believe 031 number. Talk to lady she then suddenly says can she possibly phone back in 10 minutes.

This never happens. So to me this is a Lie and bad service.

Well Sunday I go online again.

Monday Afternoon no call received. So I phone them on 082 178 44.

Spoke to Shalane. Go through new contract get told price. I accept.

Later receive sms to accept Monthly cost but shows higher. Or reject it.

I immediately phone back to query. Lady says shes not assisting me they will ask Shalane to phone me back. I again receive no call back. Again this is a Lie and bad service.

Tuesday get sms because I did not accept higher sms. Someone will phone me in 48 hours.

So I phone again. Lady now explains reason for higher sms price. I say okfine accept. She says I cant must have been on sms. Ask please resend says cant. So says someone will phone me later.

So I wait. At 14h00 I phone again. Told will ask consultant to please me shortly. Again no call back. This is third lie and bad service. At just before 15h00 I phone again. Told oh I must wait. I say unacceptable would like to speak to manager.

Told sorry we cant transfer calls. Really Vodacom leader in telecommunication can not transfer calls!!!!

Ask to call manager to assist. Cant due to Corona.

So I said. Great lest cancel contract I have not accepted anything yet. Sorry cant??

So how is this poosible since I need to accept via consultant apparently. Have not so there for contract is not valid yet right.

Amazing how Vodacom has such utterly bad service..

Its Ridiculous. Plus why do they blatantly lie to customers.

So is aid just resend sms. Cant.