Utter **** and incompetence from Vodacom

The 1 star I've given Vodacom is not even worthy of their pathetic service rendered.

On 25 November 2022 at 11:13am I contacted Vodacom sales to upgrade my contract as it was due for an upgrade and I wanted to do so, I advised the consultant that I do not require the 30 gig deal that I was currently on due to circumstances changing and it not being necessary any longer so she offered me a deal of 2 gigabyte deal at 79pmx24 which I agreed on, she advised that it would begin as of the 1 December 2022 and confirmed my contract of 2 gigabyte at R79pmx24 with no added expenses, the call was concluded thereafter.

Today 29 November 2022 my wife tried logging onto the wifi where she was not able to utilize the internet, so I logged onto my Vodacom app and realized that contrary to my agreement and contract done with Sthandwa, my 30 gig deal was canceled and I was loaded onto the 2 gig deal after agreeing to it being only initiated as of 1 December 2022, not only was this the situation but all of my data from the 30 gig deal was removed and only 136mb was left on my simcard.

I tried multiple times to contact Vodacom on 082 135, when I finally got through at 8:43am and spoke to Thembiso who had a look at my profile and confirmed that there was only 136mb on my simcard and that my data was depleted. After much holding on and awaiting a call back from Thembiso,at 9:17am Thembiso called me back and advised that he can try and replenish data for me but only after someone in customer services confirmed that my data was removed ********ly and in contradiction to my contract with Vodacom. It is now 12:48pm and I have not received a call back from Thembiso. I was put through to customer services and spoke to Mikaeel who confirmed all of the above aswell as that my contract was ********ly canceled and the new contract loaded as of today, also that my data from the 30gig deal had fallen away and the 2 gig deal loaded. Mikaeel advised that he was unable to replenish data and i would have to call into sales and speak to them to resolve my situation. At 10:35am I called into *** and spoke to Iqram who advised that he was not able to resolve my issue but he will put a request through for the consultant who loaded my contract to call me back and that he confirms the same as Mikaeel in regards with my contract and data being in contradiction of my agreed contract. I waited for a call from the consultant to no avail and decided to call in to *** when I spoke to Shaheena who advised me that the consultant was Sthandwa and that she has put a request through for her to call me shortly. Sthandwa called me at 11:42, bare in mind this is 2 hours after my initial call with Thembiso. I explained my situation to Sthandwa and she put me on hold to gain more information on the situation, she then advised me that the deal was loaded from today contrary to my agreement with her on 25 November 2022 and that my 30 gig deal had fallen away together with the data that I HAD PAID FOR on the 7 November 2022. Upon questioning her about why this was so and who was going to replenish my data that I PAID FOR she began becoming defensive, abrupt and rude. She said that the only thing she can do is cancel the new deal and I would onto the old deal again but only receive data as of the 1 December 2022 and my data THAT I PAID FOR on 7 November 2022 would not be replenished, she also changed her story and said that my conteact ends on the 28th of the month hence why the new deal was loaded today and that MAYBE it was loaded with a pro rata and the 2 gig will be loaded on 1 December 2022. Upon telling her that she did not advise me of this she agreed and again became very abrupt, rude and defensive, due then advised that she can put me through to customer care who would resolve my issue after me telling her multiple times that I already spoke to customer care and they advised that only she could assist me. I thereafter agreed for her to put me through when she then cut the call on me.

This is an utter and complete misrepresentation and incompetence on Vodacom part as well as a breach of contract and if this is not resolved swiftly and to my satisfaction I will be taking Vodacom up to the ombudsman for a breach of contract and none adherence to the agreement that was made on 25 November 2022. This is truly pathetic after having 2 contracts running for 4 years with Vodacom and now signing another 2 contracts, one of which is a 36 month term.