Utter ******* Service

By far the worst service I have ever had to endure in my ten year with Vodacom. What's worst from the store manager (Annoesjka) herself. She has tarnished the image of the brand and I now have a bad taste in my mouth. I wouldn't recommend that store to a dog. Her constant disregard and carelessness is the cause of her poor attempts of executing the basic service that is required of her. It puzzles me how she is manager and a representative of such a reputable brand. The staff she manages are no better either which goes to show the kind of example she is. I have been to that particular store 3 time with a approved insurance claim and and managed to walk out without a phone. First I was turned away because I arrived 15 mins before the store closes and apparently there was not enough time to process a claim. I was then told to come back the next day and was re-assured by another staff member that they will assist me only to find out the insurance do not open on a Sunday. So I was turned away by the store manager again after driving 70km. By then my patience was thin because they had my contact details and I mailed them the night before. I recieved no communication to say they cant assist me because they wrote my email address wrong on the mail so they failed even the basic function of copy and paste. Today I was turned away for the third time because the store manager put in the wrong amount on the system therefore the quote given to the insurance is wrong 0therefore they couldnt issue me my phone. I travelled from out of town 3 times in attempt to get my new phone and was turned away due to carelessness. I am extremely furious just even thinking about this experience. I have never had a bad experience in that store so its definitely the staff and I'm dealing with the same people everytime.