1 reviews | Active since May 2018
So angry at Vodacom. I've been paying my vodacom account via MBD inc ,they've been deducting R400 every month,the last amount was deducted in June which was R270.I was supposed to be done cause July they didn't deduct,all of a sudden I get a call from MBD inc asking me why didn't I pay on July,I tell them that you are deducting from my account, why didn't you deduct the money cause to my understanding the payment was done.The lady who called me said something about being a once off payment blah blah so now I'm left with R1200 to pay,I said OK its fine u can deduct the money as per usual on the 28th...Done.
Few days later I'm getting sms's stating that I haven't been paying my Vodacom account I was shocked cause MBD inc deducted R350 from account.I get a phone call from a lady saying she's calling on behalf of vodacom and that its about me not paying my account.I explain to the lady that MBD inc deducted the money few days ago so I don't understand what she's talking about,then she tells me that she wasn't aware.
Days later HP Attorneys are sending me sms's saying I should pay my vodacom account before legal action is taken against me then I decided to contact them.They told me that my vodacom account was handed over to them by vodacom, I asked them how's that possible cause MBD inc has my vodacom account. If that's the case Vodacom needs to sort this out,how can my account be handed over to HP attorneys while MBD inc is also deducting my money,why wasn't I told about this??? I'm flipping angry. MBD said I owe R1200 HP attorneys say I owe R1327.
You better solve this *******
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Angela
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Dear Angela
Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query.
Have a great day further
Vodacom Consumer Website Team
Best regards,
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