Utter poor Vodacom fiber customer service

Hi,

I am totally disgusted with the service I have received to date.

I have app**** initially late Feb early March for optic fiber services but with continued disappointment. My application have been recreated 4 times with nothing being done.

Approximately a month ago I was advised that Vodacom would come and install my router. On receipt of that information I canceled my Wi-Fi subscription with my ISP.

This installation never happened, instead my application had to be recreated and I am being told that I have to wait 6-8 weeks before receiving any service.

I have been a Vodacom customer for more than 20 years and don’t deserve the service I’m receiving.

I’ve spoken to Abungwe, Lydell, Charléne and Mimi. I emailed Daveisha, tried to call her, Pearl and Kim without any response.

No one got back to me, everybody keeps telling me that they’re going to escalate my issue but nothing is being done about it.

I am frustrated with Vodacom and are currently sitting without Service because of them. To tell the truth I am ****ed off with the Service I’m getting.