1 reviews | Active since Jun 2016

14 Apr 2020, 20:00

utter lies and deceit from vodacom giant!!!

very pathetic with vodacom as an excuse of a company. My data number *** i am allocated 20gigs monthly with a 10gig night owl. For 20months now i have been receiving this and come the 1st April i only receive 13gigabytes exactly. Upon making vodacom aware the sales consultant told me she is logging a query and this was the beginning of the month, but she did nothing. A week later i log another complaint with vodacom only to find out that my first complaint was not even logged. Upon logging my complaint i receive a message the next day from vodacom telling me that it was data usuage and they have allocated me 5gigabytes as of good faith. I dont need there ****** extra gigabytes of good faith, i need what i paid for and even after receiving the 5 gig from so called unwanted good faith, it still did not add up to the 20gigs that i pay for monthly but 2gigabytes less. Utter utter utter ******* and lies from vodacom. The same number is due now for an upgrade for 2 months and no consultant has called me to review my update. If vodacom cannot look after tgere customers i will migrate to mtn!!!

Upon calling in the beginning of April vodacom did mention that they are aware of complaints from allocation of less minutes and data to all customers.

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2020, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team