utter lack of transparency

Subject: Unclear Charges for Digital Certificate After Completing "8-Week Consumer Forum" Course

Dear Vodacom Customer Support,

I am writing to express my dissatisfaction with the recent experience I had with the 8-week consumer upskillsit course I won through your V-Up Vodacom rewards on the Vodapay app.

I received a text message informing me that I had won this course with Upskillit. The message provided a link to register for the course, which I did. After successfully completing the course and achieving good marks, I was unexpectedly asked to pay an additional fee for a digital certificate.

Nowhere in the course registration process, or in any communications from Vodacom, was it stated that I would need to pay extra for this certificate. There were also no clear terms and conditions provided regarding any potential additional costs.

As a loyal Vodacom customer for both my fiber and cell phone services, I find this lack of transparency unacceptable. I expect a clear explanation of these charges and a resolution to this matter.

I look forward to your prompt response and hope that this issue will be addressed as soon as posibble