KR
Kamil R
1 reviews | Active since Mar 2012
21 Jul 2020, 15:36
Utter incompetence stopping me from getting a home loan - 4th complaint
This is my 4th complaint and still my issue has not been resolved. I had a vodacom account that went into arrears because i lost my job but i paid the account up. Its been 2 months later and the account is still listed as a default on the credit bureaus. This is affecting my ability to get a home loan. It is now over A month ago i got a call from a manager who promised to have this resolved asap. Yet nothing has been done. They are all completely ***********. And they do not care. I got a call from a Gugu who said she is dealing with my account but then she just ignores emails. I want a senior manager to call me and have this resolved by end of business tomorrow
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Vodacom's replyOfficial
21 Jul 2020, 16:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jul 2020, 16:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KR
Kamil R's updateReviewer Update
23 Jul 2020, 16:57I was told 7-14 working days on the 26th on June. I have that in writing. I don’t have another 7-14 working days. By the time that period passes, my offer to purchase for that house is going to expire and the seller is going to move on with another buyer. Something needs to be done to escalate this. This needs to be removed NOW.
KR
Kamil R's update23 Jul 2020, 16:57
Reviewer Update
I was told 7-14 working days on the 26th on June. I have that in writing. I don’t have another 7-14 working days. By the time that period passes, my offer to purchase for that house is going to expire and the seller is going to move on with another buyer. Something needs to be done to escalate this. This needs to be removed NOW.