Utter incompetence & no knowledge of their own products

<p> </p> <p><span style="color: black; font-family: 'Arial','sans-serif'; font-size: 9pt; mso-fareast-font-family: Calibri;">In March this year I requested the call recordings from conversations with Vodacom staff last year and was promised telephonically that the recordings would be sent to me.After sending quite a few emails eventually i was advised that i could not be sent the recordings as it was Vodacom property. My next call logged with Vodacom was for them to send the recordings to a branch and advise me when it was sent so that I could go and hear the recordings myself at a branch. This was never done and everytime I asked via email the staff made excuses like they called me and i was not available. I tried explaining that they called on the wifi number which I could never answer and I gave them my correct cell number to contact me on but no call was made to me since March. I want to hear the recordings as I was incorrectly advised in March last year that a mini wifi router i was being sold was a 3 month contract that i could cancel anytime thereafter. On phoning to cancel after 3 months I was told it was a 1 year contract and i would have to wait for March this year. On speaking to a consultant in March this year i was then advised this is a 2 year contract which will end next year. Every conversation I have with people working for Vodacom is misleading and I need to hear my call recordings.The only thing the Vodacom staff ever ask me is for my identification details but on sending them same I get no response. How can this be good service delivery when I am being denied my right to hear recordings which pertain to money Vodacom is taking from me but could not provide me with the correct information initially - where is the transparency of a contract? </span></p> <p> </p>