Utter incompetence across the board

Vodacom is quick to state that all calls are recorded etc etc but that doesn’t seem to apply to them when having to actually do their job. My husbands contract was due to come to an end by the end of January , he was told he would need to call 30 days before the end of contract date to cancel said contract , he phoned multiple times from the 28th of December up untill the 2nd of January due to the 1st of January being a holiday . These calls were all recorded right ? Contract was confirmed to have been cancelled when he called to follow up. Due to their own incompetence he received a call end of February to say his account was in arrears, he went to the regional manager in George to explain and try find answers , she couldn’t assist , problem was escalated up further with still no answer. His phone was switched off and has now got a negative credit history due to complete and utter appalling incompetence across multiple levels of management and service providers!