Utter incompetence - Account Cancellation I***-6 - 2nd Complaint, same issue

<p>I cancelled my contract and paid the premature cancellation fee in November last year. It took two months for them to port me to prepaid due to the cancellation apparently being processed incorrectly on two occasions when I had call ed in. I spent over two hours on the phone trying to resolve the matter over the two-month period. I was eventually advised in at the end January this year that the matter had been finalised and my number was released. Now, five months later, I get a final letter of demand for invoices which accrued after my cancellation and should have been part of the settlement amount (as stated by Vodacom previously). Every consultant has a different story and I have been sent to different departments countless times. I have absolutely had it and would not recommend Vodacom to anyone - they simply cannot manage to resolve a request as simple as cancelling a contract. And now I get told by their collections department that I must call the cancellations department again to enquire further. I must spend more of my time trying to resolve the matter as they cannot escalate it on my behalf. Useless!</p> <p>After logging a complaint on HelloPeter in January I was advised everything had been resolved - well here we stand again...</p>