UTTER DISGUST WITH LACK OF SERVICE!!!!!!

My vodacom contract expired in Nov 2021...i paid for a handset until april 2022. i was just being billed every month until a queried the account on the 11 th june 2022. i was sold another lower package and was even offered covid relief on my other contract. i spend over 3000 rands every month. i have tried to downgrade the contracts to help during covid. but to my disgust nothing has been done until today. i called again on the 18th of july. and still nothing. today is the 10th of august. i have not heard back from vodacom since my call to them for assistance. they have given me 2 missed calls. but no resolution in sight at the moment. i have let my debit order go back unpaid to get their attention. i eagerly await their call. good luck to which ever person is brave enough to make the call.