1 reviews | Active since Feb 2018
Utter disgust in Vodacom
My advice to anyone wanting to move to Vodacom...DONT GO VODACOM. My previous issue is still not sorted out and now new one. Again my line is suspended...or still. Vodacom wants me to pay in advance? How? They reinstate my debit order with old banking details. Now the account is in arrears. Phoned Vodacom...keep getting disconnected. Get through and speak to Lebo. She advised if I pay R719, the line will be reinstated within 2-3 hours. Paid and done. This morning the line is still blocked. Phoned 6 times to get through. Now I got advised that the account must be zero before re-instatement. What the hell do you want Vodacom???? And the lady I spoke to was so rude, not giving me a chance to speak my mind. I feel that something serious is wrong at Vodacom, which is kept away from consumers. MTN will get my business from now on
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Christo
As discussed, feedback has been provided to you and this matter is now resolved.
May you have a pleasant weekend!
Regards,
RJ
Hi Christo
As discussed, feedback has been provided to you and this matter is now resolved.
May you have a pleasant weekend!
Regards,
RJ
