Utmost Bad Service which the CEO needs to know about

its with great sadness that I write this as I am a 20 year client of Vodacom an in the last 6 months experience utmost bad service. from barring my account unnecessarily due to incompetence of staff not loading documents that has been mailed to them . I was late on a payment and paid the full amount of 2 months on the 23 December 2021 and till now my account not been sorted. the CEO needs to know about this. Shameel Joosub I've been fighting for the last 6 months with no happy ending. I recently(yesterday) spoke to one of the consultants just to find out the documents I've been mailing the last 6 months have not been uploaded to the system. Every day that my phone is off or 1 of my 4 contracts I have with you is off I loose money as the phone lines generate income, I wan to know where I can claim for loss of income for the last 6 months that your staff incompetency have caused! I've threatened to do this for the last 3 months but only have done this today as I'm a firm believer of things can be sorted out. the last person which the documents was mailed to is ***. unfortunately my admin system crashed last week otherwise I could send all the mail trails. I am utmost disgusted with what has happened the last 6 months keep on paying my account as I need to do but every month my line keeps cutting due to the R21000 payment which I done through the app and my banking shows money went through but the app didn't allocate it. I've comp**** by rules and regulations as i was at fault at first but 6 moths down the line this is no longer a mistake its incompetency of staff. my account is I05J04 Mr C Pretorius