Utilizing ****ty subsidiaries that ***** from client with no services rendered

Earlier on this year, elite mobile contacted my wife with the opportunity to get a Vodacom contract inclusive of a handset, in the process of the application, she was advised that debiting of the account will only occur once device had been delivered.

Prior to delivery, they already started debiting her account not once but twice and that left a sour taste in her mouth due to the *** experience and proceeded to cancel the application as the device was not delivered yet her account got debited.

The delivery guys made contact to which she responded that the application has been cancelled and they can return the device, so no device was received on our end, to our surprise, last month she got debited 3x, and now this month twice, what bull**** companies do you guys as Vodacom allow to become subsidiaries of your well established business and reputation that cannot adhere to a simple cancellation ?

Please can this be address a.s.a.p as I feel the best other option is to seek assistance from the ombudsman to peruse legal action for all debits taken and charges caused by the reversal of them.

Regards