usual disgusting service from vodacom call centre

Why I even bother complaining here I don't know as I have yet to be contacted ever by vodacom for any of the complaints I have ever logged. when trying to change banking details I was told to email vodacom and then call ***. The email has gone through successfully but the very rude call centre agent can find no record of it and then claims I am through to the wrong department (of course!) and insists on transferring me. I would like to know if anyone in the history of phoning vodacom has ever been transfered from one agent to another without being cut off by the other agent? Well needless to say after being run around and holding for an extended period of time, my call was actually answered by the other agent, only to be immediately transferred to the customer satisfaction survey. And no matter how one rates the customer satisfaction survey, vodacom never pays any attention there either. Are there any human beings at vodacom who actually care about customers?